Web Hosting - basic

1. How long does it take to set up a new account?
   We will activate immediately upon receipt of your order and proof of payment. Generally the process is less than 24 hours
   
2. What materials can I put on my website? You may place any material, as long as it does not violate any applicable law. (You are not allowed to put illegal materials such as pornography / illegal software / Mp3 etc)
   
3. How do I configure my website?
   Login with your username and password to control panel at https: // [domainanda.com]: 2083,
   you can easily configure your website
   
4. How do I publish my website?
   You must create an index.html file, index.php as the start page of your website. After that upload via FTP to the public_html directory.
   
   
5. How do I upload my file files that are on my computer to my homepage?
   We recommend that you use the ftp software installed on your computer.
   If you do not want to use ftp software, you can use the web based file manager feature located in the control panel, login with your username and password to control panel at http: // [domainanda.com] / cpanel.
   
6. How do I view my website visitors stats?
   You can use analog statistics, Webstat or Awstat features in the control panel
   

Domain Name

1. What is DOMAIN?
   Domain means your personal website address, for example (http://www.yourdomain.com/). Your visitor will be sent to your website every time visitors enter the domain name tsb. Your website will appear more professionally through your personal web address (www.domainanda.com) and your personal e-mail address (you@yourdomain.com).
   
   
2. How do I register a domain?
   You can register a domain through WebiiHost.Com.
   
   
3. I already have a domain, how do I redirect a domain to your server?
   Replace your domain nameservers pointing to our server.
   Point your domain ns to: ns1.ardvro.org and ns2.ardvro.org ,
   
4. Can I redirect a new domain to the same page from my domain?
   You can do so by using the redirect facility that is in the control panel
   
5. How long does it take to activate the domain I order?
   The domain you are ordering will be active within 24-48 hours
   

Control Panel

1. What is a control panel?
   Control panel is a web based tool used to configure your hosting account
   
2. What control panel is provided?
   The control panel we provide is Centos Web Panel.
   
   

Email Settings

1. How do I add / modify email accounts?
   You can do this through your control panel.
   
   
2. What is the default email / catch all email?
   Default email / catch all email, is a feature that we provide to accommodate email email addressed to your domain to one particular address. for example you create a default email office@yourdomain.com, then email email sent to something@yourdomain.com will go to office@yourdomain.com. This setting is not recommended for activation because your email account will be vulnerable to spam dictionary attack activity
   
3. How do I disable the default email / catch all email function?
   You can disable the default email / catch all email function by setting the default email in the control panel with the word : fail:
   
   
4. What is SPAM?
   What is meant by SPAM is an e-mail sent to an unknown person and without the consent of the recipient. Sending commercial ads on UseNet newsgroups that do not allow it. Sending articles containing binary encoded data to non-binary newsgroups. Post off-topic news to newsgroups.
   
   
5. What are the sanctions when a client has SPAM?
   We do not allow spamming. We will provide a warning to clients who do so, if they continue to violate, then our account will be deleted. There is no compensation related to account closure due to SPAM that has been done.
   

Script

1. How to manage the database?
   You can use the phpmyadmin feature we provide in the control panel
   
   
2. What is phpmyadmin?
   
   pypmyadmin is a web based system for managing your database, you can create, modify, insert data, delete data into your database.

Payment

• Payment succeed however the order status still unpaid. Posibilieties:
  
  1. Perhaps our system did not receive any notification signal yet from the selected payment gateway provider.
  2. Perhaps the payment you made did not match exactly with the amount on your invoice.
  3. Perhaps you did not submit your payment properly yet.
  4. Perhaps the payment request we sent from our server was rejected by the PayPal server.
  5. Perhaps your payment is still under consolidation since you select the manual bank transfer account, therefore it will take more time.
  To resolve those issues above please Contact Us
• Payment failed on the order form. Posibilietes:
  
  1. Perhaps the payment request we sent from our server was rejected due to duplicated order number because of interuppted internet connection.
  2. Perhaps your order have not been created properly.
  To resolve those issues above please Contact Us

Application

• Web Application still not availabe yet. Posibilities:
  
  1. The invoice status have not been change to paid yet. Please hava a wait a few hours more or contact us and include this message with your order id, payment date, and payment slip, we will check it soon.
  2. Your application deployment scheduler is on waiting list. Please hava a wait a few hours more or contact us and include this message with your order id, payment date, and payment slip, we will check it soon.
  3. The domain name still in propagation periode.Please hava a wait a few hours more or contact us and include this message with your order id, payment date, and payment slip, we will check it soon.
• Application error. Posibilities:
  
  1. There is an error with your application during the deployment.
  2. Perhaps application accidently have been uninstall by the user.
  3. Perhaps database have been modified or deleted accidentally by the user.

Login and Registration

• Did not get the registration code sent to email. Posibilites:
  
  1. The email was located in the spam folder. Check your spam folder and mark is as Not spam, or try to re-register using the same username.
• The email was not sent and also not available in the spam folder. Posibilites:
  
  1. The email was not sent and also not available in the spam folder. Try to re-register using the same username.
• Login failed. Posibilities:
  
  1. Different login type setting. Use apropriate login type as your setting, if you setting to using OTP Login then use the OTP login menu, if you the two factors login then follow the two factors authentication mechanism.
  2. Your account have been locked. Please contact us to proceed.